When does Suddenlink update their approved modem list? Specifically I am looking for information on SB6190 and MB7420; as well as other 3.0 modems not on the Suddenlink list. Is anyone using either of these modems successfully on a not-GB plan?
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Suddenlink approved Modems
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Anyone use HDHomeRun PRIME?
Just wondering if anyone is using HDHomeRun PRIME with suddenlink? If so, how difficult was it to setup? What are your thoughts on it? Thanks.
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[Rant] Bulk Mailing List
What would it take to have me removed from the Suddenlink Bulk Mailing list?
I keep getting bulk mail to sign up and I already have service. Please remove me from your bulk mailing list.
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Extending Service?
Hi all,
I recently bought my first home just outside of county maintenance lines in College Station, TX. We learned that Suddenlink doesnt currently provide service there. I'm unhappy with the alternative options for internet and am ondering how to go about requesting an extension of Suddenlink service. I know whether or not this happens depends on consumer density and cost, but any help would be appreciated.
LJ
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total monthly bill for 100 Mbps residential + phone?
currently on business 50/8 with phone and the bill total is about $116 a month. according to suddenlink's residential website 100/7.5 + phone is $69 a month in our area. what's that come out to after all the taxes and fees they don't tell you about? max speed for our area is 150 so i think that makes us a phase 1 market. if we switch to 100/7.5 we'll be upgraded to 200/20 or whatever when the area gets upgraded to phase 2, right?
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anyone else in Northern Wv get higher than 50mb service
was just wondering if anyone else in Northern WV are able to get higher than 50 mb service..if I go to there website it shows I can get 75 mb and 100 mb service, but wouldnt my modem show more than 8 channels down and 2 up?
reason im asking is we have been hitting out cap for the last few months..hell went over 2 months and when we get that browser message it says to go to higher speed...whats bad..this year we are not doing anything different but all of a sudden we are hitting the cap every month..did something change..before we never hit 100 gigs.....
just kinda getting an idea if going to the 75 mb service would be better if we trully can get in my area
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SB6120 question
so a little background: a tree fell on our power/cable lines last week and new lines had to be run for both (it took them a week longer than what they said it would take to come, in the meantime we had a bunch of cable laying all over the ground in our yard; great business-class service). they replaced the cable the other day but the cable between our house and the pole is too taught and is very close to the power line. we started getting intermittent bouts of packet loss the day after the cable was replaced. yesterday we had packet loss for about 10 minutes and then the internet went out completely, and the same thing just happened again about 20 minutes ago. (i called to get a tech out and they said it's going to take until tuesday for one to come -- let me say again that we have a business account...).
when the internet was out both times i couldn't access our modem's page in Chrome to check the status page, and when the internet came back the system uptime was reset. does that mean the modem is the problem and it's dying or shutting down for some reason or is it my ISP's fault for messing up the cable job and the modem being unresponsive/changing uptime is a symptom of that? all of the power level and snr readings are just fine and we've never had any issues with our modem or router (RT-N56U). any input is appreciated.
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[Rant] Tired of being jerked around by suddenlink
For the past few weeks I had been trying to transfer my internet service to a new address, a house I was closing on. I was told they could not place the transfer order until the previous owner had called in their termination order. That's fine, whatever.
I called/did the online chat every other day or so with no luck. The day before I was set to close (Close on 6/9, did the online chat on 6/8) I was told there was still no disconnect order from the previous occupant. I was told I could come into the local office with my closing documents showing proof of new ownership, and then they could setup the transfer.
So on 6/9 I showed up to the local office, closing document in hand, and was told the previous owner/occupant had called in the previous night (night of 6/8) to setup their termination. Woohoo! I asked the worker if I would need to be present to meet anyone, or if there was a transfer fee. I was specifically told no, the service was already activated in my name, and there would be no fee.
I didn't worry about it until 6/11, when I went to setup my modem and router and did not have service. I called tech support, and after doing the usual power cycling checks, it was discovered that there was in fact a disconnect order that was performed on 6/7, in which the line was disconnected at the pole. Oh, and that there would be a $40 reconnection fee. Then I was told to take it up with the local office, as the guy on the phone wouldn't be able to wave that fee. !@#$!
So to sum it up:
6/7 - Service disconnected at the pole from previous owner
6/8 - I was told service still active under previous owner
6/9 - Service "activated" under my name, was told good to go, no transfer/start fees
6/11 - ONLY THEN was I told the service was actually disconnected and I would have to pay a fee to reconnect.
This is seriously one of the worst companies I have ever had the displeasure of dealing with. We'll see how this trip to the local office goes to see about waiving this fee. I mean I'm at the point where if this isn't taken care of, I'd rather just not deal with suddenlink at all.
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[Connectivity] House is listed "unserviceable" but has a active coax line
Hello all! I'm looking for a bit of advice on how to proceed in obtaining internet access from Suddenlink Cable at my new home in Tyler, TX.
Prior to purchasing my home in Tyler, I confirmed the house had service from Suddenlink (the only high speed internet access in that area of town). The previous owners had it and allowed me to connect to their network and run a speed test on it (which I have documented).
As back story, I spoke with the owners about it and they said that they were some connection quality problems and a technician came out and told them they needed a new cable run to their house. They were part of a separate cable network (Northland Cable) that was purchased by Suddenlink recently and the Suddenlink tech stated that the cable running to their house needed to be replaced. The previous owner also stated that they repeatedly tried to get the issue fixed for about 1 year but never got it fixed and wished me the best to get it fixed.
Well, the day after I moved in I had a Suddenlink Technician come to my house to setup my cable internet (Suddenlink doesn't allow self installs) using my own modem. The technician look around and stated that, "company policy won't let him install new customers on the Northland cable lines and we need a line run to the house along the power line." He stated it wouldn't be a problem because at the end of the driveway he could see a Suddenlink cable going by on the pole. He stated they just needed to put in a tap and then he could install a the line to the house. The next day, a bucket truck came out and looked at the pole and stated he couldn't put in a tap because, "that is a trunk line and we would have to get a line run from the nearest tap a couple of poles down." Again I was assured it shouldn't be a problem.
Two weeks later, after not hearing anything, I plugged in my cable modem into the cable in the house and was able to access Suddenlink's walled garden page. I went through the activation process and typed in my account information and received an error that directed me to call tech support. The technician I spoke with was very sympathetic and worked for about 1 hour trying to activate my account but he said unfortunately my address was listed as "unserviceable" so he couldn't activate my modem. He said the only way to be listed as serviceable it to have a technician come out to my house to change it. The next week (or three weeks after the initial install) I saw that Suddenlink refunded my payment for internet without a word. I was out of town and did as much as I could without the local office.
Well, it is now 6 weeks later after multiple hours on the phone with many sympathetic sales people (at the corporate office), my house is still listed as "unserviceable." One very helpful sales agent said she could appeal my issue but needed a serviceability request entered prior to doing so. She did so and called me the next day to finally give me an answer after 5 weeks of no straight answers. She states that my house is "450' from the nearest drop" and that the Tyler district doesn't install anything > 200'. I asked why and she said it is a Tyler district office decision and that the "upper management in Tyler already discussed my issue and wouldn't accept an appeal." She also told me that she was in Lubbock, TX and the Suddenlink office there installs up to 500' (would that I were in Lubbock.) At this point she said there was nothing the corporate office could do and that I would need to go to the local office to get further information.
Well, last Wednesday after return from another trip, I again went to the local office and was told that they would install cable to my house and it would be about $12/foot (you can do the math). They put in a request to have the Suddenlink branch that installs the lines call me. Not surprisingly, I have not received a call. However, here is my question,
Any suggestion on how to appeal this or what outside organizations I could talk to regarding this issue? It isn't right that they sell me internet, leave an active line at my house, cancel my order without a word and then blackmail me (for ~$5,000) to fix an issue they had with a previous customer when they purchased the customer from Northland cable.
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does SL add $1 extra on the bill if you want paper bills mailed?
does SL add $1 extra on the bill if you want paper bills mailed?
for example, if the monthly bill is $99 and you choose to have paper bills, the bill will become $100.($99 + $1)
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[Connectivity] Wifi is crap
For the past few months my wifi connection has almost been non-existent. The connection is slow/week (can't be used outside the room with the modem) and drops (even right next to the modem). I've tried power cycling and all that, but nothing so I assume the something wrong with the modem (one of their Arris 3.0 modems) itself. Is this something I can call Suddenlink about? Like will they replace the modem that is around three years old now. Or would I be better off just buying a new router myself?
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Are my signal levels acceptable?
Just as the title says, do my signal levels look fine?
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Suddenlink, end of road, other side of road, not my side, HELP!
We live on a dirt road in N Idaho. All the neighbors have internat and TV except my side of the road. We are 14 feet away from the cable and the local installer is refusing to bring it across the road to the nine people who live on this side. We have a guy with machines that can set poles or dig ditches and we will do it at our cost. Yet they refuse to even consider it. We live on a lake and its a nice area but no internet coverage at all because of this issue.
Help!
Our city gov is in coeur d alene ID and our city is rathdrum idaho, the lake is twin lakes near the narrow section.
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if you recently "upgraded" to unlimited plans, what's your usage
if you recently "upgraded" to unlimited plans, what's your usage like?
I went with the 200mb plan for 59 dollars a month. I only did it to get unlimited and so far, my usage has been about 700gb to 1080gb each billing period. Just wondering how much others are using.
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Why VoD UI (and UX) is clunky? SL alone or other providers too?
Having used VoD from SL over the past year, I've been surprised how primitive and clunky this service is. Or, maybe I should just say "dated"?
To give some examples: the UI is essentially copied from a VCR that was tape-based and hence was a "sequential" access device. Unlike with a digital file, you had to fast-forward or rewind the tape to the specific moment to watch it. The same happens with the VoD. And if it is a free program/movie, - you cannot fast-forward: it is disabled. (I will leave aside their awkward phrase with a dangling participle: "While watching this show, fast forward and other functions may not be available")
And once the show has ended, you cannot rewind it from the end. So, if you are close to the end of the show and get distracted (e.g. by a phone call, by your kid, by somebody knocking on the door, etc.), and didn't pause the show, in order to watch the end, you'd have to let it playing for another 50+ minutes, and hoping that you wouldn't let it roll pass the end again.
In the era of YouTube, Vimeo and other similar interfaces, where you can jump to any time using the slider, this UI [user interface] (and UX [user experience]) looks really atrocious. I understand that SL needs to force you watching commercials. But YouTube has successfully solved that issue: you'll get your dose of ads according to the amount of the video you watched, regardless of FF and rewinding.
Even CBS's own video player on CBS.com allows you to FF the same shows.
So, I have a few questions:
1. How do other cable-TV providers do in this regard? Does anybody have a well (or at least better) implemented VoD system?
Or is it limited by the OEMs of the Set-Top boxes?
2. If it is the latter, - why is there no pressure onto OEMs from the cable companies to make the UI & UX better? Is it because VoD gets relatively low usage, because VoD is a technology that will soon be retired/replaced, or just because of the general reluctance ("it's good enough as it is")?
3. If it is the former, - the same questions as in 2., but in application to just SL.
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Suddenlink Routing Issues
There is an online game that I play a lot, and over the years my ping has changed dramatically for weeks at a time due to changes in routes.
The game servers are in Quebec Canada, and I am in Rocky Mount, NC. I have had pings as low as a rock steady 35ms, the 'normal' ping over the years has been about 65ms, and now this week it's been 100ms.
Doing tracerts over the years I've seen the best performance when being routed through Chicago area routers (can't remember the company, medium level performance going up through NJ via Level3, and now the worst performance going through VA and NJ (not sure who these routers belong to).
This is my current situation, hop 6 or 7 seems to be the issue.
tracert 192.99.109.129
Tracing route to 192.99.109.129 over a maximum of 30 hops
1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 8 ms 9 ms 7 ms 173.219.228.145
4 15 ms 16 ms 17 ms 173-219-253-234.suddenlink.net [173.219.253.234]
5 16 ms 29 ms 15 ms 66-76-31-130.suddenlink.net [66.76.31.130]
6 * * * Request timed out.
7 93 ms * 96 ms po10.ash-1-6k.va.us [198.27.73.175]
8 95 ms 94 ms 92 ms be100-1012.nwk-5-a9.nj.us [178.32.135.232]
9 100 ms 102 ms 99 ms be10-1018.bhs-g2-a9.qc.ca [192.99.146.101]
10 99 ms 99 ms 99 ms vl21.bhs-g2-a75.qc.ca [198.27.73.91]
11 105 ms 100 ms 101 ms bhs-g5-a9.qc.ca [178.32.135.196]
12 101 ms 99 ms 100 ms 192.99.109.129
Anyway, what I'd like to know is if Suddenlink has an email address for their network operations that anyone here might by chance know. I actually have networking experience myself and I'd like to talk to someone to see why their routes change so frequently and sometimes for the worse.
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Many websites assume I'm in Canada although I'm in the US
I'm a Suddenlink customer in Arizona. My IP address is 47.215.230.xxx and when I go to whatismyipaddress.com my location is always correctly determined.
However, many websites that I visit i. e. from a Google search consistently assume that I am in Canada. Examples are Amazon, Newegg, Bitdefender, and others. I some cases I am even not able to change my location (i. e. Bitdefender).
I have not contacted Suddenlink about this so far because due to my previous experiences with their telephone support I assume that they probably would have no idea what I am talking about or consider this to be a non-issue.
Can somebody explain this to me? Is there a fix for this? This is certainly not a life threatening issue but nonetheless simply wrong (and annoying). Thanks.
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[Connectivity] A few weeks ago Suddenlink did Maintenance somewhere, since--
Since then, my internet goes out a few times a day AT LEAST. The first time I called they said our signals were really high and the modem was resetting itself so it wouldn't fry. For a few days it was better, that I knew of, so we left it alone. Then it started again on Thursday. Talked to them, ran my desktop straight to the modem to rule out the router, still happened.
Anyone else having these issues? Modem restarts, etc?
This is from my modem logs:
Jan 01 1970 00:00:24 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=84:61:a0:7e:7e:da;CMTS-MAC=00:01:5c:71:8a:55;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to T4 timeout ;CM-MAC=84:61:a0:7e:7e:da;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Jun 27 2016 13:58:02 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=84:61:a0:7e:7e:da;CMTS-MAC=00:01:5c:71:8a:55;CM-QOS=1.1;CM-VER=3.0;
Jun 27 2016 13:54:05 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=84:61:a0:7e:7e:da;CMTS-MAC=00:01:5c:71:8a:55;CM-QOS=1.1;CM-VER=3.0;
Jun 27 2016 13:54:05 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=84:61:a0:7e:7e:da;CMTS-MAC=00:01:5c:71:8a:55;CM-QOS=1.1;CM-VER=3.0;
Jun 27 2016 13:54:03 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=84:61:a0:7e:7e:da;CMTS-MAC=00:01:5c:71:8a:55;CM-QOS=1.1;CM-VER=3.0;
Jun 27 2016 09:55:39 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=84:61:a0:7e:7e:da;CMTS-MAC=00:01:5c:71:8a:55;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:41 4-Error D107.0 Primary lease failed, IPv4 fallback initiated;CM-MAC=84:61:a0:7e:7e:da;CMTS-MAC=00:01:5c:71:8a:55;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:41 3-Critical D12.0 DHCP failed - RS sent, no RA received;CM-MAC=84:61:a0:7e:7e:da;CMTS-MAC=00:01:5c:71:8a:55;CM-QOS=1.1;CM-VER=3.0;
Also: Has anyone else noticed that it seems when a cable company does maintenance on lines somewhere in the state, you need to buy a new modem? Like, to fix your problems? Or is that just us?
Ironically, when I tried posted this my internet was out.
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Ah,now people will see it get worse for the altice customer.
Nobody would listen to me when said some of the stuff they were doing in WV,Now stuff is spreading to the employees and to cablevision side of altice. Says right in the story from stop the caps that altice lied to the fcc. Altice should not be allowed to buy anymore american cable or telco isp's unless conditions are settle first. But the fcc,ftc will probably let them buy up all the USA isp's they want without any conditions since they are a foreign company. Story at stop the caps.
http://stopthecap.com/2016/06/28/told-altice-brings-special-kind-cost-cutting-suddenlink-cablevision/
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[Connectivity] Can't login to my account.
Can't login to my account can't call support can even live chat so it looks like my payment is going to be late this month Suddenlink.
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